Standard Car Truck Company






Standard Car Truck Company Subsidiary

Quality Self-Survey

AAR M-1003 Quality Certificate

PART I: GENERAL INFORMATION

Manufacturing Subsidiary: Melampy Manufacturing

Subsidiary of: Standard Car Truck Company

Address: 22 Frontier Drive

City: Gibsonia State: PA ZIP: 66211

Telephone: (724) 443-0841 FAX: (724) 443-0843

Person responsible for quality: Benjamin Shultz

Title: Quality Assurance Manager

Above person reports to: Dave Kulbacki

Title: General Manager

Type of services provided: Side Frame Column Wear Plates, Bolster Pocket Wear Plates, Brake Shoe Keys, Coupler Carrier Wear Plates, Unit Brake Beam Guide Liners, Pedestal Roof Liners

How long has your company been in business?  23 years

When was quality certification obtained? 1997

How many people does your company employ? 25

Questions

Answers

Are you certified to any Quality Management System, e.g., AAR M-1003, ISO 9000 series?

Yes. To AAR M-1003

Have you established, documented, implemented, and do you maintain a Quality Management System (QMS)? Can you show evidence of continually improving its effectiveness as required by AAR M-1003?

Yes

Have you identified the processes needed for the QMS and their application throughout the organization?

Yes

Have you determined the sequence and interaction of the processes needed for the QMS?

Yes

Have you determined the criteria and methods needed to ensure that the operation and control of QMS processes are effective?

Yes

Have you ensured the availability of information necessary to support QMS process operation and monitoring?

Yes

Do you measure, monitor and analyze QMS processes?

Yes

Have you implemented actions necessary to achieve planned results and continual improvement of QMS processes?

Yes

Do you manage QMS processes according to the requirements of AAR M-1003?

Yes

Does your QMS documentation include statements for a quality policy and for quality objectives?

Yes

Does QMS documentation include a quality manual?

Yes

Does management ensure that the quality policy includes a commitment to comply with requirements and continually improve the effectiveness of QMS? Is the policy communicated and understood at all levels within the organization and reviewed for continuing suitability?

Yes

Does your quality manual include:

  • QMS scope with details and justification for exclusion(s)?
  • Documented procedures established for QMS, or reference to them and the interaction between QMS processes?

Yes

Does the QMS include documented procedures to support the requirements of AAR M-1003?

Yes

Does the QMS documentation support the effective planning, operation and control of its processes?

Yes

Does QMS documentation include quality records required by AAR M-1003?

Yes

Has a documented procedure been established and maintained to define the controls needed to approve documents for adequacy before issue; and to review, update, and re-approve them as necessary?

Yes

Has a documented procedure been established and maintained to define the controls needed to ensure that documents remain legible and readily identifiable?

Yes

Has a documented procedure been established and maintained to:

  • define the controls needed to ensure that documents of external origin are identified?
  • define the controls needed to prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose?

Yes

Are quality records established and maintained to provide evidence of conformity to requirements and effective QMS operation?

Yes

Has a documented procedure been established and maintained to define controls to ensure that quality records:

  • are identified?
  • are properly stored?
  • are able to be retrieved?
  • are retained?
  • have controlled disposal?

Yes

Does management provide evidence of its commitment to the development and implementation of the QMS? Does management continually improve QMS effectiveness by communicating to the organization the importance of meeting consumer and regulatory and legal requirements?

Yes

Does management ensure that quality objectives are met, management reviews are conducted and adequate resources are available?

Yes

Does management ensure that quality objectives, including those needed to meet requirements for product, are established at relevant functions and levels within the organization, and are measurable and consistent with quality policy?

Yes

Does management ensure that QMS planning is carried out so that quality objective requirements are met?

Yes

Is QMS integrity maintained when changes to the quality system are planned and implemented?

Yes

Does management ensure that the responsibilities, authorities and interrelations are defined and communicated within the organization?

Yes

Has a management representative been appointed? Have the representative's responsibilities been defined to include:

  • establishing, implementing and maintaining processes needed for the QMS?
  • reporting to top management on QMS performance and any needs for improvement?

Yes

Are appropriate communication processes established within the organization to ensure that communication regarding QMS effectiveness occurs?

Yes

Are management reviews conducted at defined intervals and do they ensure QMS suitability, adequacy and effectiveness?

Yes

Do inputs to management reviews include information on:

  • audit results?
  • customer feedback?
  • process performance and product conformity?
  • the status of preventive and corrective actions?
  • follow-up actions from previous management reviews?

Yes

Do management review outputs include actions related to improving:

  • QMS effectiveness and its processes?
  • product related to customer requirements and resource needs?

Yes

Do you determine and provide resources needed to implement and maintain the QMS?

Yes

Are personnel performing work that affects product quality competent, possessing appropriate education, training, skills and experience?

Yes

Is an appropriate training needs analysis performed to ensure personnel are aware of their responsibility for quality and to ensure an adequate path toward perfection?

Yes

Do you provide training or take other action to satisfy training needs? Do you evaluate the effectiveness of the action taken? Do you maintain training records?

Yes

Do you determine, provide and maintain the infrastructure needed to achieve conformity to product requirements, including buildings, workspace, associated utilities, process equipment, hardware, software and supporting services?

Yes

Do you manage the work environment needed to achieve conformity to product requirements?

Yes

Have you planned and developed processes needed for product realization?

Yes

Do you ensure that product-realization planning is consistent with the requirements of other QMS processes, including:

  • establishing processes and documents?
  • providing resources specific to the product?
  • maintaining records to provide evidence that realization processes and resulting products fulfill requirements?

Yes

Is the output of this planning in a form suitable for the organization's operational method?

Yes

Do you review orders before committing to supply a product to the customer, including customer specific requirements, contract or order requirements differing from those previously expressed? Can you resolve differences and be able to meet defined requirements? Do you maintain records of the results of the order review?

Yes

Do you plan and control the design and development of your product/service?

No

The company does not undertake any design functions.

Do you ensure that purchased product conforms to specified purchase requirements?

Yes

Have you defined the type and extent of control applied to the supplier? Do you evaluate and select suppliers based on established criteria, including reevaluation?

Yes

Do you have controlled conditions, including:

  • availability of information?
  • work instructions?
  • suitable equipment?
  • availability and use of measuring and monitoring devices?

Yes

Do you suitably identify the product throughout production realization? Do you know its status? Is it traceable?

Yes

Do you use any measuring or monitoring devices?

Yes

Are measuring and monitoring devices calibrated or verified at specified intervals or before use? Are the devices:

  • adjusted/readjusted as necessary?
  • identified with the calibration status?
  • safeguarded from adjustments?

·         protected from damage?

Yes

Do you plan and implement monitoring, measurement, analysis and improvement processes needed to demonstrate product and QMS conformity? Do you continually improve QMS effectiveness, including statistical techniques?

Yes

Do you conduct internal audits at planned intervals?

Yes

Are the results of audits recorded and follow-up activities undertaken?

Yes

Do you apply suitable methods for monitoring and, where applicable, measurement of QMS processes?

Yes

Do you measure and monitor the product  characteristics to verify that requirements are fulfilled?

Yes

Do you ensure that release does not proceed until all planned arrangements have been satisfactorily completed?

Yes

Do you record nonconforming product and take action to eliminate the detected nonconformity?

Yes

Do you record the nature of nonconformities and any subsequent actions taken, including concessions obtained? Do you maintain records?

Yes

Do you collect and analyze appropriate data to determine the QMS suitability and effectiveness?

Yes

Do you evaluate opportunities to continually improve the QMS?

Yes

Do you analyze data relating to:

  • consumer satisfaction?
  • conformance to product requirements?
  • characteristics and trends of processes and products, including opportunities for preventive action?
  • supplier’s performance?

Yes

Do you use quality policy and objectives, audit results, data analysis, corrective and preventive actions and management review to continually improve the QMS effectiveness?

Yes

Do you act to eliminate causes of nonconformities to prevent recurrence?

Yes

Is there a documented procedure to define requirements for reviewing:

·         nonconformities?

·         consumer complaints?

·         causes of nonconformity?

Do you record results of action taken and review corrective action taken?

Yes

Do you eliminate causes of potential nonconformities to prevent their occurrence?

Yes

Do you have a documented procedure for preventive action that includes:

  • determining potential nonconformities and their causes?
  • evaluating the need for action to prevent occurrence of nonconformities?
  • recording results of action taken?

Yes

Copyright 1999 Starndard Car Truck Company